Responsible Gaming at gibaje
Gambling should always be an enjoyable form of entertainment, never a source of financial stress or emotional harm. gibaje is fully committed to providing the tools, resources, and support that every player in Bangladesh needs to stay in control of their gaming activity.
Age Verification
gibaje enforces strict age verification at account registration. Players must be 18 years or older to open an account. All identity documents are reviewed as part of our KYC process before any withdrawal is processed.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your gibaje account settings. These limits take effect immediately when reduced, ensuring you never spend beyond your personal budget.
Session Time Reminders
Enable session time reminders in your account to receive on-screen notifications after a set period of play. Regular breaks help maintain a healthy relationship with gaming and prevent excessive sessions.
Time-Out Feature
Need a short break from gaming? The gibaje time-out feature lets you temporarily suspend your account for periods ranging from 24 hours up to 6 weeks. During this period you cannot log in or place bets.
Self-Exclusion
If you feel gambling is becoming a problem, self-exclude from gibaje for a minimum period of 6 months or permanently. Our support team will process your request within 24 hours and block all access to your account.
Loss Limits
In addition to deposit limits, you can set maximum loss limits per day, week, or month. Once your loss limit is reached, betting is suspended for the remainder of that period regardless of your remaining balance.
Our Commitment to Safe Play
At gibaje, responsible gaming is not a regulatory checkbox — it is a core principle that shapes every aspect of how we operate as Bangladesh's premier online casino and sports betting platform. We recognise that while the vast majority of our players enjoy gambling as a leisure activity within their means, a small number of individuals may develop patterns of play that cause harm to themselves, their families, or their finances. Our responsibility is to identify those situations early and to respond with effective, compassionate support.
gibaje has embedded responsible gaming considerations into the design of the platform itself. From account registration controls that prevent underage access, through real-time monitoring tools that flag unusual account activity, to a dedicated support team trained to respond sensitively to players in difficulty — every layer of the gibaje experience reflects our commitment to player welfare.
We firmly believe that a sustainable, trustworthy platform is one that puts player safety first. Players who feel safe, supported, and in control are more likely to enjoy their experience on gibaje for the long term. Responsible gaming is therefore not just the right thing to do — it is also fundamental to the kind of platform we aspire to be for the Bangladesh gaming community.
Age verification and identity checks are performed before any account becomes fully active. Players under 18 are blocked at this stage and cannot proceed.
Players are invited to review and optionally set deposit limits before completing their first transaction. Responsible gaming information is prominently displayed.
Session reminders, spending summaries, and account activity alerts are available to all players at any time through the account settings panel.
Our platform monitors for behavioural indicators of problem gambling. Where concerning patterns are detected, our team may proactively reach out to offer support.
Any player who reaches out to our support team about gambling-related difficulties will be treated with complete discretion, empathy, and urgency.
Age Restriction Policy
gibaje operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement with no exceptions. We implement a multi-layered age restriction framework designed to prevent underage individuals from accessing or participating in any form of gambling on our platform.
How We Verify Age
During account registration, all players are required to provide their date of birth and to confirm that they are aged 18 or above. This self-declaration is the first layer of our age restriction controls. However, it is not the only layer. Before any withdrawal can be processed, gibaje requires players to complete full Know Your Customer (KYC) verification, which includes submission of a valid government-issued identity document such as a National Identity Card (NID) issued by the Bangladesh Election Commission, a valid passport, or a Bangladesh driving licence. All submitted documents are reviewed for authenticity, and any account where the identity documents indicate the holder is under 18 will be immediately suspended and any funds held in that account will be handled in accordance with applicable law.
Parental and Guardian Responsibility
If you are a parent or guardian, we encourage you to take active steps to ensure that anyone under the age of 18 in your household cannot access gambling websites, including gibaje. Practical measures include:
- Never sharing your gibaje account login credentials with family members or friends
- Using parental control software on shared devices to restrict access to gambling websites
- Keeping your devices password-protected and logging out of your gibaje account after each session
- Having open, age-appropriate conversations with young people about the risks of gambling
Responsible Gaming Tools
gibaje provides a comprehensive suite of responsible gaming tools that are available to all registered players free of charge. These tools are designed to give you full control over your gambling activity and to make it easy to set meaningful boundaries before problems arise. All tools can be accessed directly from the Responsible Gaming section of your account settings panel.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on gibaje. When you self-exclude, your account is fully suspended, all marketing communications are stopped, and you will be blocked from creating a new account for the duration of the exclusion period. gibaje takes self-exclusion requests extremely seriously and processes them as a matter of urgency.
How to Self-Exclude
You can request self-exclusion through any of the following channels:
- Account Settings Panel: Navigate to the Responsible Gaming section in your account settings and select "Self-Exclusion". Choose your preferred exclusion period and confirm your request.
- Live Chat: Open the live chat support from any page on the gibaje platform and inform the agent that you wish to self-exclude. Your request will be actioned within 24 hours.
- Email: Send an email to [email protected] with the subject line "Self-Exclusion Request" including your account username and your requested exclusion period. We will confirm activation within 24 hours.
Available Exclusion Periods
| Period | Duration | Can Be Reversed? |
|---|---|---|
| Short-Term Exclusion | 6 months | No — the full period must elapse before any reinstatement can be requested |
| Medium-Term Exclusion | 1 year | No — the full period must elapse before any reinstatement can be requested |
| Long-Term Exclusion | 5 years | No — the full period must elapse before any reinstatement can be requested |
| Permanent Exclusion | Indefinite | No — permanent exclusions are irreversible |
What Happens During Self-Exclusion
- Your account is immediately suspended and all login access is blocked
- All pending bonus offers and promotional communications are cancelled
- Any funds remaining in your account balance will be returned to your registered withdrawal method within 5 business days
- You will be blocked from registering a new account using the same identity information for the duration of the exclusion
- Our team will make reasonable efforts to identify and close any duplicate accounts you may hold
Reinstatement After Self-Exclusion
Reinstatement after a self-exclusion period is not automatic. Once your chosen exclusion period has fully elapsed, you may contact our support team to request account reinstatement. We will require you to complete a brief responsible gaming review before reactivation, including a re-confirmation of your identity documents and an optional discussion with our support team about your intentions and any support you may have accessed during the exclusion period. A mandatory 24-hour cooling-off period applies between submitting a reinstatement request and the account becoming active again.
Warning Signs of Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment and may be causing harm. If you recognise any of these patterns in your own behaviour, we strongly encourage you to use the responsible gaming tools available on gibaje or to seek support from one of the resources listed in the Support section below.
Recognising these signs is the first and most important step toward getting help. Experiencing one or more of these warning signs does not mean you are beyond help — many people successfully address problem gambling with the right support. gibaje is here to assist you in taking the first step.
Self-Assessment Checklist
The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and reflect on whether it applies to your gambling behaviour over the past 12 months. This is not a clinical diagnostic tool — it is intended to prompt self-reflection and to help you decide whether it might be worth speaking to a support professional.
Honest Self-Assessment
If you answer "Yes" to three or more of these questions, we encourage you to contact our support team or one of the independent help organisations listed below.
Support and Help Resources
If you are concerned about your own gambling or the gambling of someone close to you, a range of professional support services are available. The organisations listed below offer confidential advice, counselling, and practical assistance. Reaching out is a positive step, and every conversation is treated with complete discretion.
International and Regional Organisations
While dedicated problem gambling helplines in Bangladesh are still developing, the following internationally recognised organisations provide online resources and support that are accessible to players in Bangladesh:
| Organisation | Type of Support | Contact |
|---|---|---|
| Gamblers Anonymous | Peer support groups, 12-step recovery programme, international network | gamblers-anonymous.org (online meetings available) |
| GamCare | Free counselling, live chat support, online forums, self-help tools | gamcare.org.uk — available online internationally |
| Gambling Therapy | Free global online support for problem gamblers and affected families | gamblingtherapy.org — multilingual online service |
| BeGambleAware | Educational resources, treatment referrals, financial support guidance | begambleaware.org — extensive self-help library online |
| National Council on Problem Gambling (NCPG) | Helpline, chat, text support, treatment locator | ncpgambling.org — global resources section |
Seeking Help for a Family Member
Problem gambling affects not only the individual but also their family, friends, and wider social network. If someone you care about is showing signs of problem gambling, there are steps you can take to help:
- Approach the conversation with empathy and without judgement — shame and blame rarely lead to positive outcomes
- Share your observations specifically: explain the behaviours you have noticed and how they have affected you, rather than making broad accusations
- Encourage the person to take the self-assessment checklist above and to explore the responsible gaming tools available on gibaje
- Offer to accompany them when seeking professional help, whether online or in person
- Set clear personal boundaries around lending money or covering gambling-related debts, as these actions can inadvertently enable continued problem gambling behaviour
- Seek support for yourself through organisations like Gambling Therapy, which offer dedicated resources for family members of problem gamblers
Financial Support
Problem gambling frequently leads to financial difficulty. If you are experiencing debt or financial hardship as a result of gambling, in addition to addressing the gambling behaviour itself, you may benefit from seeking advice from a financial counsellor or debt advisory service. Many non-profit organisations offer free, confidential debt advice. In Bangladesh, several NGOs and microfinance institutions provide financial literacy and debt management support — contact our support team and we will do our best to point you toward appropriate local resources.
Contact gibaje Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). If you have any questions about the tools described on this page, wish to activate a limit or exclusion, or simply want to talk through your options with a trained team member, please reach out using any of the following channels.
How to Reach Us
- Email: [email protected] — use the subject line "Responsible Gaming" for faster routing to our specialist team
- Live Chat: Available directly from the gibaje platform — click the chat icon from any page while logged in to connect instantly with a support agent
- Response Time: Live chat responses typically within 2 minutes. Email responses within 4 hours for responsible gaming related queries — we treat these with the highest priority
- Availability: 24/7, 365 days a year including Eid, public holidays, and all major sporting event days
What Our Team Can Help You With
- Setting up or adjusting deposit, loss, or wager limits on your account
- Activating a time-out or session reminder feature
- Processing a self-exclusion request promptly and discreetly
- Discussing concerns about your own or someone else's gambling behaviour
- Pointing you toward professional support organisations suited to your situation
- Explaining how any of the responsible gaming tools on gibaje work
- Handling account closure requests sensitively and without delay
Gambling Should Always
Feel Like Entertainment
At gibaje, we want every session to be enjoyable, stress-free, and within your personal budget. Before your next session, take a moment to set a deposit limit, check your account history, or simply review how long you have been playing today.
Our responsible gaming tools are free, easy to activate, and designed around your wellbeing. There is no right or wrong way to use them — what matters is that you stay in control.
Ready to Enjoy Gaming Responsibly?
gibaje is Bangladesh's trusted platform for cricket betting, live casino, and slots — built with your safety and enjoyment in mind. Log in to manage your responsible gaming settings, explore our games, or read our FAQ for more information.