gibaje Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and gibaje ("the Platform", "we", "us", "our") governing your access to and use of the gibaje website located at https://gibaje.com, including all games, sports betting markets, promotional features, payment services, and customer support functions made available thereon.

By registering an account on gibaje, by making a deposit, by placing a bet, or by otherwise accessing or using any part of the platform, you confirm that:

• You have read these Terms in full and understand their contents.
• You agree to be legally bound by these Terms and all policies incorporated herein by reference, including the Privacy Policy, Responsible Gaming Policy, and any applicable Bonus Terms.
• You satisfy all eligibility criteria set out in Section 2 of these Terms.
• You are acting on your own behalf and not as an agent or representative of any third party.

If you do not agree to any part of these Terms, you must immediately cease using the gibaje platform and close your account if one has already been created. Continued use of the platform following any published amendment to these Terms constitutes your acceptance of the revised version.

Eligibility and Age Restriction

Access to and use of the gibaje platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the lifetime of their account:

• Age: You must be at least 18 years of age. gibaje is strictly an adults-only platform. It is a criminal offence in many jurisdictions for persons under 18 to engage in real-money gambling, and gibaje takes its obligations in this regard with the utmost seriousness.
• Legal capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to you.
• Not self-excluded: You must not have applied a voluntary self-exclusion to your gibaje account, nor be subject to any mandatory exclusion order applicable to online gambling platforms.
• Single account: You may hold only one registered account on gibaje at any given time. Multiple accounts per individual are strictly prohibited and will result in the suspension of all associated accounts.
• Accurate information: All registration information you provide must be true, current, and complete. Providing false information, including a false date of birth, is a serious breach of these Terms.

Age Verification

gibaje reserves the right to request proof-of-age documentation from any user at any point during the account lifecycle. Until satisfactory age verification is provided, withdrawals may be suspended and access to real-money features may be restricted. Acceptable documents include a valid national identity card, passport, or driving licence clearly showing your full name and date of birth.

Account Registration and Management

To access real-money features on gibaje — including sports betting, live casino games, slots, and instant games — you must complete the account registration process and have your account approved. Registration is free of charge.

Registration Requirements

During registration you will be required to provide accurate and complete information including your full legal name, date of birth, residential address, a valid email address, and a mobile phone number. You must create a unique username and a strong password. You are responsible for keeping your login credentials confidential and must not share them with any other person.

Account Verification (KYC)

gibaje operates a Know Your Customer (KYC) programme consistent with responsible gaming and anti-fraud standards. You may be required to submit identity verification documents before processing your first withdrawal or when your account activity triggers a review threshold. Standard verification documents accepted include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport
• Bangladesh driving licence
• A recent utility bill or bank statement (issued within the past 90 days) as proof of address

Account Security Obligations

You are solely responsible for all activity that occurs under your account. You must notify gibaje immediately if you become aware of any unauthorised access to or use of your account. gibaje will never ask for your password via email, live chat, or any other communication channel. Any employee or agent requesting your password should be reported to our security team immediately.

Account Inactivity

An account that has not recorded any login activity for a continuous period of 12 months is considered inactive. gibaje reserves the right to apply an inactivity fee of ৳100 per month to inactive accounts after the initial 12-month period, provided the account balance permits. You will receive email notification before any inactivity fee is applied, giving you the opportunity to reactivate your account by logging in.

Deposits and Withdrawals

gibaje supports a range of payment methods specifically selected to serve players in Bangladesh. All transactions are processed in Bangladeshi Taka (৳). gibaje does not charge platform-side fees on deposits or standard withdrawals; however, your payment provider may apply its own transaction charges, for which gibaje bears no responsibility.

Accepted Payment Methods

• Mobile wallets: bKash, Nagad, Rocket, Upay
• International cards: Visa, Mastercard
• Bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank

Deposit Conditions

• The minimum single deposit is ৳100. There is no platform-imposed maximum deposit limit for standard accounts; VIP-tier limits are agreed individually with your account manager.
• Deposits via bKash and Nagad are credited to your gibaje balance within seconds of wallet confirmation.
• Bank transfer deposits may take up to two business hours to reflect, depending on the sending institution.
• Only deposit using payment methods that are registered in your own name. Third-party deposits are strictly prohibited.

Withdrawal Conditions

• The minimum withdrawal amount is ৳500.
• Withdrawals to bKash and Nagad wallets are typically completed within 15 minutes during standard operating hours (08:00–23:00 BST).
• Bank transfer withdrawals are processed within one business day.
• You may only withdraw to a payment method that was previously used to make a deposit on your account, or to a verified method registered in your own name.
• gibaje reserves the right to request supporting documentation before processing any withdrawal that it considers unusual in nature or amount. This is a standard anti-money-laundering procedure and does not imply any wrongdoing on your part.
• Bonus-derived funds are subject to the wagering requirements specified in the applicable promotion terms before they become eligible for withdrawal.

Bonus and Promotions Policy

gibaje offers a range of promotional bonuses, cashback rewards, and VIP loyalty incentives to eligible registered players. All bonuses are subject to these general bonus terms as well as any specific terms attached to the individual promotion as published on the relevant promotions page at the time the offer is made.

General Bonus Terms

• Bonuses are available to players who have a verified gibaje account in good standing and who have not exercised any self-exclusion tool.
• Each player is entitled to claim a welcome bonus only once. Duplicate accounts created to claim additional welcome bonuses will result in forfeiture of all associated funds and permanent suspension of all connected accounts.
• Bonus funds are credited to your bonus wallet and are distinct from your real-money balance until any applicable wagering requirements have been fulfilled.
• Standard wagering requirements on deposit match bonuses range from 20x to 35x the bonus amount, unless otherwise specified in the individual promotion terms. Wagering requirements must be met within the validity period stated in the promotion.
• Wagering contributions vary by game type: slots typically contribute 100% towards wagering requirements; live casino games may contribute between 10% and 25%; sports bets contribute based on odds thresholds specified in the promotion terms.
• gibaje reserves the right to withdraw, amend, or cancel any promotional offer at any time with reasonable notice, provided that any in-progress wagering requirements are honoured under the terms applicable at the time the bonus was credited.

VIP Loyalty Programme

The gibaje VIP programme operates across five tiers: Bronze, Silver, Gold, Platinum, and Royal. Tier progression is determined by cumulative real-money wagering activity and is recalculated on a rolling basis. Cashback rates and additional VIP benefits are published in the VIP programme terms and may be updated periodically. Royal-tier members currently receive up to 18% session cashback, priority withdrawal processing, and access to a dedicated account manager.

Betting and Gaming Rules

All sports betting markets and casino games offered on gibaje are governed by both these general Terms and the specific rules applicable to each market or game type. In the event of a conflict, the specific game or market rules shall take precedence over these general Terms.

Sports Betting

• All bets are accepted at the odds displayed at the time the bet is confirmed. Odds are subject to change before confirmation; the confirmed odds shown on your bet slip are the final odds applied to your wager.
• gibaje reserves the right to void bets placed on events that are subsequently cancelled, postponed beyond the applicable settlement window, or where an obvious pricing error is identified.
• In-play betting markets may be suspended at any time during an event at the platform's discretion. Bets already confirmed before a suspension are unaffected.
• Cricket betting markets — including BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh domestic cricket — are governed by the standard cricket betting settlement rules published in the Sports Betting Rules section of the platform.
• The minimum single sports bet is ৳50. Maximum single-bet limits vary by market and are displayed at the point of bet placement.

Casino Games

• All casino games offered on gibaje use certified Random Number Generator (RNG) technology or, in the case of live dealer games, real physical equipment operated by trained dealers under controlled conditions.
• Game outcomes are final once the result has been determined and displayed. No appeal against a confirmed game outcome will be considered unless a verifiable technical error is demonstrated.
• In the event of a disconnection during a casino game round, the round will be completed according to the game's standard completion rules. Any winnings generated during a disconnected round will be credited to your account.
• Minimum and maximum bet sizes for all casino games are displayed within the game interface. These limits may differ between standard play and VIP table variants.

Prohibited Conduct in Gaming

The following conduct is strictly prohibited and may result in immediate account suspension and forfeiture of associated funds:

• Use of automated betting tools, bots, scripts, or software to place bets or interact with games without human intervention
• Collusion with other players to manipulate game outcomes or exploit promotional structures
• Exploiting software bugs, glitches, or errors to generate winnings that would not occur under normal game operation
• Any form of arbitrage betting designed to guarantee profit by exploiting pricing differences in a manner that constitutes abuse of the platform
• Sharing of account access or credentials with any other individual for the purpose of wagering

Responsible Gaming

gibaje is committed to providing a safe, fair, and responsible gaming environment. We recognise that for a small proportion of players, gambling can become problematic, and we take our duty of care in this regard very seriously. All registered users have access to a full suite of responsible gaming tools directly from their account settings panel.

Available Responsible Gaming Tools

• Deposit limits: Set daily, weekly, or monthly deposit caps that are enforced automatically and immediately by the platform.
• Session time reminders: Configure alerts to notify you after a set duration of continuous play.
• Reality checks: Schedule regular in-session summaries showing your wagering activity and net session result.
• Self-exclusion: Temporarily lock your account for periods of 24 hours, 7 days, 30 days, or 90 days. During a self-exclusion period, no login, deposit, or wagering is possible.
• Permanent account closure: Available on request via our 24/7 live chat team. Permanent closures cannot be reversed.

If you feel that gambling is negatively affecting your finances, relationships, employment, or mental health, we strongly encourage you to make use of these tools and to seek professional support. gibaje's customer support team is available 24 hours a day, seven days a week, including all Bangladeshi public holidays.

For more detailed guidance on responsible gaming and links to professional support services, please visit our dedicated Responsible Gaming page.

Intellectual Property

All content, software, design elements, trade marks, logos, graphics, text, data compilations, and other materials displayed on or forming part of the gibaje platform are the exclusive intellectual property of gibaje or its licensed content providers, and are protected under applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gibaje platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, republish, upload, broadcast, transmit, or distribute any part of the platform content without prior written consent from gibaje
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble any portion of the platform software
• Use the gibaje name, logo, or trade marks in any manner without prior written authorisation
• Scrape, crawl, or systematically extract data from the platform using automated means

Game content streamed or displayed on the gibaje platform (including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remains the intellectual property of the respective game studios and is governed by their own licensing terms. gibaje operates these games under valid licensing agreements with each studio.

Limitation of Liability

To the fullest extent permitted by applicable law, gibaje, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or service interruption — arising out of or in connection with your use of or inability to use the platform, whether based on contract, tort, statutory duty, or any other legal theory, even if gibaje has been advised of the possibility of such damages.

Platform Availability

gibaje operates an infrastructure designed to maintain 99.9% platform availability; however, we do not warrant that the platform will be uninterrupted, error-free, or entirely secure at all times. Scheduled and unscheduled maintenance, third-party network failures, and extraordinary circumstances may occasionally affect platform availability. gibaje shall not be liable for any losses arising from such interruptions.

Technical Errors

In the event that a technical error results in incorrect odds being displayed, a game outcome being incorrectly calculated, or a payment being erroneously credited, gibaje reserves the right to correct the error and adjust account balances accordingly. Where a player has received a benefit arising from a manifest technical error, that benefit may be recouped by gibaje after notifying the affected player.

Third-Party Services

gibaje integrates third-party payment processors, game studios, and technology providers. We are not responsible for the availability, accuracy, or conduct of these third parties. Any disputes relating to a third-party payment transaction should be raised directly with the relevant payment provider in the first instance.

Account Suspension and Termination

gibaje reserves the right to suspend, restrict, or permanently close any player account, at its sole discretion, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions
• Provision of false, misleading, or unverifiable registration information
• Failure to satisfy age or identity verification requirements within a reasonable time
• Suspected fraudulent activity, including but not limited to unauthorised payment use, charge-backs, or identity fraud
• Evidence of collusion, bonus abuse, or use of prohibited betting tools
• Account inactivity beyond the period specified in Section 3 of these Terms
• A request from a competent regulatory, law enforcement, or judicial authority
• Any behaviour that gibaje reasonably considers harmful to the integrity, reputation, or security of the platform or its players

Consequences of Termination

Upon account suspension or termination, any pending bets that were placed before the suspension event are settled according to standard rules, unless the suspension arises from evidence of fraud or rule violation directly connected to those bets. Verified real-money balances (excluding bonus funds subject to incomplete wagering requirements) will be returned to the account holder via the most recent verified payment method, after any outstanding investigations have been concluded.

Voluntary Account Closure

You may request closure of your gibaje account at any time by contacting our support team via live chat. Before closing your account, you should withdraw any remaining real-money balance. Any balance remaining in a voluntarily closed account will be held by gibaje for a period of 90 days during which you may request a withdrawal by contacting support. After this period, dormant balances in closed accounts may be retained by gibaje subject to applicable law.

Amendments to These Terms

gibaje reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments may be made to reflect changes in applicable law or regulation, changes in our products or services, changes in our payment partner arrangements, or improvements to platform policies based on player feedback and industry best practice.

When material changes are made to these Terms, gibaje will:

• Update the "Effective Date" displayed at the top of this page and in the hero section above
• Send a notification to the registered email address associated with your account at least 7 days before the revised Terms take effect, where the changes are material
• Display a prominent notice on the platform homepage for at least 14 days following the effective date of significant amendments

Your continued use of the gibaje platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and contact our support team to close your account. Closing your account under these circumstances will not forfeit any verified real-money balance held in your account at the time.

Contact and Dispute Resolution

gibaje is committed to resolving any player concerns or complaints fairly and efficiently. If you have a question about these Terms, a dispute relating to a transaction or game outcome, or any other concern regarding your gibaje account, please follow the process outlined below.

Step 1 — Contact Customer Support

In the first instance, please raise your concern with the gibaje customer support team via the live chat function available on the platform 24 hours a day, 7 days a week. Our support agents aim to resolve the majority of player concerns at this stage, typically within a few hours of first contact. You may also contact us by email at [email protected] (plain text — this address is not a clickable link).

Step 2 — Formal Complaint

If your concern is not resolved to your satisfaction at the support stage, you may escalate it as a formal complaint by emailing our compliance team with the subject line "Formal Complaint". Please include your account username, a clear description of the issue, the dates and amounts involved, and any supporting documentation. gibaje will acknowledge your formal complaint within 48 hours and provide a substantive response within 10 business days.

Step 3 — Dispute Resolution

If after completing Steps 1 and 2 your complaint remains unresolved, you may seek independent dispute resolution through a recognised alternative dispute resolution (ADR) service. Details of the applicable ADR service are available from our compliance team upon request.

Governing Law

These Terms & Conditions, and any dispute or claim arising from or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws applicable to the operation of the gibaje platform. Nothing in this clause shall limit any rights you may have as a consumer under applicable mandatory consumer protection law.